Electricity Retail Supply Code Review

The Commission reviewed the Electricity Retail Supply Code to ensure its content and operation is of continued relevance and effectiveness for the electricity supply industry in the NT.

Status: final

  1. Initiate
  2. Consultation
  3. Draft
  4. Consultation
  5. Final

The Commission published the Final Decision - Electricity Retail Supply Code Review and amended Electricity Retail Supply Code on 8 June 2023, which commenced on 1 July 2023.

Service area:
Electricity
Released:
09 Jun 2021

Under the Utilities Commission Act 2000 and Electricity Reform Act 2000 the Commission can make, vary or revoke a code or rules for the electricity supply industry.

At the time the review commenced, the Electricity Retail Supply Code set out the rules for:

  • transferring customers between retailers
  • the arrangements relating to credit support requirements and billing between the network provider, generators and retailers
  • a coordination agreement between the network provider and retailer
  • metrology
  • Retailer of Last Resort arrangements
  • a dispute resolution process
  • protecting electricity customers that require life support equipment.

The Electricity Retail Supply Code was issued on 3 August 2011, and subsequently amended in November 2019. Due to the urgency of some matters, the Commission was not able to address all potential issues during the 2019 Review and committed to a stage 2 review of the Electricity Retail Supply Code.

Following consultation with stakeholders through the publication of an Issues Paper and Draft Decision, and consideration of stakeholder feedback, the Commission published its Final Decision – Electricity Retail Supply Code Review and amended Electricity Retail Supply Code, which commences on 1 July 2023.

Related documents

Initiate

Issues Paper - Electricity Retail Supply Code Review

Electricity Retail Supply Code (ceased on 30 June 2023)

Consultation

Australian National University submission

EDL submission

Jacana Energy submission

Purple House submission

Power and Water Corporation submission

Power and Water Corporation additional submission

QEnergy submission

Rimfire Energy submission

Territory Generation submission

Draft

Draft Decision Paper - Electricity Retail Supply Code Review

Proposed Amended Electricity Retail Supply Code

Proposed Amended Electricity Retail Supply Code (mark-up)

Consultation

Australian National University submission

Jacana Energy submission

Jacana Energy submission addendum

Power and Water Corporation submission

Rimfire Energy submission

Territory Generation submission

Final

Final Decision - Electricity Retail Supply Code Review

Electricity Retail Supply Code

Amended Electricity Retail Supply Code (mark-up)