Useful links
Jacana Energy (electricity retailer)
Phone: 1800 522 262
Email: customercare@jacanaenergy.com.au
General contact page: Jacana Energy – Contact us
Website: Jacana Energy – Complaints Policy
Postal address: GPO Box 2601, Darwin NT 0801
Ombudsman NT (for complaints about Jacana Energy or Power and Water after their complaints process)
Phone: (08) 8999 1818
Free call (landlines): 1800 806 380
Email: nt.ombudsman@nt.gov.au
Website: Ombudsman NT – Complaints
Street address: Level 6, NT House, 22 Mitchell Street, Darwin NT 0800
Postal address: PO Box 1344, Darwin NT 0801
NT Consumer Affairs (for complaints about Rimfire Energy, gas suppliers and embedded network billing or service issues)
Phone: (08) 8999 1999
Free call: 1800 019 319
SMS: 0401 116 801
Email: consumer@nt.gov.au
Website: NT Consumer Affairs – Complaints and disputes
Darwin Address: 1st Floor, The Met Building, 13 Scaturchio Street, Casuarina NT 0810
Postal: PO Box 40946, Casuarina NT 0811
Alice Springs Address: Ground floor, Green Well Building, 50 Bath Street, Alice Springs NT 0870
Postal: PO Box 1745, Alice Springs NT 0871
NT WorkSafe
Phone: 1800 019 115
Make an enquiry: NTG online forms – Before you start – NT WorkSafe enquiry form
Email: ntworksafe@nt.gov.au
Website: NT WorkSafe
Postal address: GPO Box 1722, Darwin, NT 0801
Power and Water Corporation
Phone: 1800 245 090 (emergency line)
Phone: 1800 245 092 (faults, outages and general customer contact)
Email: customerservice@powerwater.com.au
Website: Contact us | Power and Water Corporation
Report a fault online: Power and Water – Report a fault
Postal address: GPO Box 3596, Darwin NT 0801
Rimfire Energy (electricity retailer)
Phone: 1800 746 3473
Email: enquiries@rimfireenergy.com.au
Online contact form: Rimfire Energy – Contact us
Customer complaints policy: Rimfire Energy – Customer Complaint Policy
Street address: 60 McMinn Street, Darwin NT 0800
Postal address: GPO Box 1782, Darwin NT 0801
Utilities Commission
Phone: (08) 8999 5480
Email: utilities.commission@nt.gov.au
Street address: Level 3, NT House, 22 Mitchell Street, Darwin NT 0800
Postal address: GPO Box 915, Darwin NT 0801
Office hours: 9.00 am to 4.00 pm, Monday to Friday