Water and sewerage supply complaints

Power and Water Corporation provides water supply and sewerage services in urban areas across the Territory.

If you have a complaint about your water supply or sewerage services, first lodge your complaint with Power and Water Corporation.

If you are still dissatisfied after following Power and Water Corporation’s complaints process, escalate your complaint to the Ombudsman NT.

The Commission generally does not resolve individual water or sewerage customer disputes, but may have a role where the issue involves a regulatory obligation or a specific dispute process under water and sewerage legislation or codes.