Guaranteed service levels

Guaranteed service levels are a service level approved by the Commission that a network entity must use its best endeavours to meet. If a network entity does not meet a guaranteed service level in relation to a small customer it must pay that small customer the associated guaranteed service level payment.

The requirements of electricity entities in relation to guaranteed service levels is set out in the Electricity Industry Performance Code.

Guaranteed service levels and associated guaranteed service level payments for small customers in the regulated networks of Darwin-Katherine, Alice Springs and Tennant Creek are listed in schedule 1 of the Electricity Industry Performance Code. Guaranteed service level performance in the Darwin-Katherine, Alice Springs and Tennant Creek electricity networks is reported in the Commission's Power System Performance Review.

Guaranteed service levels and associated guaranteed service level payments for small customers in the township of Nhulunbuy are listed in Schedule 2 of RTA Gove's Licence exemption. Guaranteed service level performance in relation to the operation of an electricity network in the township of Nhulunbuy is reported in the Commission's Nhulunbuy Power System Performance Report.