Electricity Retail Supply Code
The Electricity Retail Supply Code was introduced in 2011 with the objective of facilitating retail supply activities following the introduction of full retail contestability and the entry of retail competition into the Territory’s electricity market.
The aim of the code is to strike an appropriate balance between promoting a level playing field and facilitating full retail competition, while protecting the integrity of the market and discouraging inappropriate market signals among industry participants and stakeholders.
The code sets out the rules for:
- transferring customers between retailers
- the arrangements relating to credit support requirements and billing between network providers, generators and retailers
- metrology between retailers and network providers
- Retailer of Last Resort arrangements
- a dispute resolution process
- protecting electricity customers that require life support equipment
- hardship and family violence policies.
The Commission has also established credit support guidelines under the code which provide for credit support requirements between the network providers, generators and retailers.
Service order procedures
The Commission approved Power and Water Corporation’s revised service order procedures, which commenced in 2013. The procedures outline the service order process and transaction data requirements to be adopted by Power and Water Corporation and other participants in the NT electricity industry to enable retailers to request defined services from the network service provider.
The approved Service Order Procedures will expire on the date of commencement of the Northern Territory Electricity System and Market Operator Communications Guideline.
Related documents
Electricity Retail Supply Code
Approval of Business to Business Process – Service Order Procedures