Electricity Retail Supply Code
The Electricity Retail Supply Code was introduced in 2011 with the objective of facilitating retail supply activities following the introduction of full retail contestability and the entry of retail competition into the Territory’s electricity market.
The aim of the code is to strike an appropriate balance between promoting a level playing field and facilitating full retail competition, while protecting the integrity of the market and discouraging inappropriate market signals among industry participants and stakeholders.
The code sets out the rules for:
- transferring customers between retailers
- the arrangements relating to credit support requirements and billing between network providers, generators and retailers
- metrology between retailers and network providers
- Retailer of Last Resort arrangements
- a dispute resolution process
- protecting electricity customers that require life support equipment
- hardship and family violence policies.
The Commission has also established credit support guidelines under the code which provide for credit support requirements between the network providers, generators and retailers.
Service order procedures
On 1 September 2024, the Northern Territory Electricity System and Market Operator's (NTESMO's) Communications Guideline took effect with service order requests from retailers including information exchange processes to be submitted in accordance with the Communications Guideline. This replaced the service order procedures previously approved by the Commission under clause 7.2 of the Electricity Retail Supply Code. The Communications Guideline and related procedures and processes can be found on the NTESMO website.